Terms and Conditions for Badger Blooms

Welcome to Badger Blooms. These Terms and Conditions govern your use of our online platform and the services we provide. By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions in full. If you disagree with any part of these terms, please do not use our services.

1. About Us

Badger Blooms operates from Stillington Street, London, London, City of, SW1P 1EE, GB. We specialize in providing fresh flower arrangements, bespoke bouquets, wedding florals, event decorations, and same-day delivery services. Our online platform is designed to showcase our floral designs and facilitate online ordering.

2. Definitions

• "Our Site," "Our Service," or "Our Online Platform" refers to the Badger Blooms website and associated online services.
• "User," "You," or "Your" refers to any individual or entity accessing or using our services.
• "We," "Us," or "Our" refers to Badger Blooms.
• "Products" refers to the fresh flowers, arrangements, bouquets, and other floral items offered for sale on our site.
• "Order" refers to a request made by you for products or services (e.g., delivery).

3. Use of Our Site

You must be at least 18 years of age to use our site for purchasing products. By using our site, you represent that you are at least 18 years old or are visiting the site with the permission and supervision of a parent or guardian. You agree to use our site for lawful purposes only and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the site.

4. Product Information and Availability

• Descriptions: We strive to ensure that all descriptions, images, and prices of products appearing on our site are accurate. However, due to the natural variations in flowers and the artistic nature of our designs, actual arrangements may vary slightly from those pictured. All sizes are approximate.
• Substitutions: Due to the seasonal availability of certain flowers, we reserve the right to substitute flowers of equal or greater value and similar appearance when specific varieties are not available. We will always endeavor to match the chosen style and color palette.
• Availability: All products are subject to availability. If a product you have ordered is unavailable, we will notify you as soon as possible and offer an alternative or a full refund.

5. Ordering and Payment

• Placing an Order: Orders can be placed directly through our online platform. You will be guided through the process of placing an order by a series of simple instructions on our site.
• Order Confirmation: Upon successful completion of your order, you will receive an email confirmation containing your order details. This email confirms that we have received your order, but does not signify acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) to you.
• Pricing: All prices displayed on our site are in GBP and include VAT where applicable. Delivery charges are additional and will be clearly stated during the checkout process. We reserve the right to change prices at any time without prior notice.
• Payment: We accept various payment methods as indicated on our site. Payment must be received in full before an order is processed and dispatched.

6. Delivery

• Delivery Areas: We offer delivery services to specified areas. Please check our delivery information page on our site or contact us to confirm if we deliver to your desired location.
• Same-Day Delivery: Same-day delivery is available for orders placed by a specific cut-off time, as detailed on our site. Orders placed after this time will be delivered on the next available delivery day.
• Recipient Information: It is your responsibility to ensure that the delivery address and contact details provided are accurate and complete. We cannot be held responsible for failed deliveries resulting from incorrect or incomplete information.
• Delivery Attempts: If the recipient is not available at the time of delivery, we will attempt to leave the flowers in a safe place or with a neighbor, or we will leave a card with instructions for redelivery or collection. Additional charges may apply for repeat delivery attempts.
• Risk: The risk of damage to or loss of the products passes to you upon delivery.

7. Cancellations, Returns, and Refunds

• Cancellations: You may cancel an order up to 24 hours before the requested delivery date for a full refund. Cancellations made within 24 hours of delivery may incur a charge to cover costs already incurred. For specific event or wedding florals, different cancellation policies apply, which will be detailed in your individual service agreement.
• Freshness Guarantee: We pride ourselves on the freshness and quality of our flowers. If you are not satisfied with the freshness of your delivery, please contact us within 24 hours of receipt with photographic evidence. We will arrange for a replacement or a full refund at our discretion.
• Non-Perishable Items: For non-perishable items, you have the right to cancel your order within 14 days of receipt of the goods. Items must be returned unused and in their original packaging.
• Refund Process: Refunds will be processed to the original payment method within a reasonable timeframe, typically 5-10 business days.

8. Intellectual Property

All content on our site, including text, graphics, logos, images, digital downloads, and data compilations, is the property of Badger Blooms or its content suppliers and protected by international copyright laws. Trademarks used on our site are the property of their respective owners. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without express written permission by us.

9. Limitation of Liability

To the fullest extent permitted by law, Badger Blooms shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; (c) any content obtained from the service; and (d) unauthorized access, use or alteration of your transmissions or content.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. You agree that any legal action or proceeding relating to the use of our site or these Terms and Conditions shall be brought exclusively in the courts located in England and Wales.

11. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or our services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Badger Blooms
Stillington Street
London, London, City of
SW1P 1EE
GB